Privacy Policy

LUNAR STEP LLC (hereinafter referred to as “we” or “the Company”) values ​​your privacy and is committed to reasonably protecting the personal information you provide when accessing and using our website, browsing products, and making purchases. This Privacy Policy explains what information we may collect, how we use this information, and under what circumstances we may share it.

1. Information We Collect

When you visit the website, create an order, contact us, or use related services, we may collect the following information:

Name, billing address, and shipping address;
Email address and phone number;
Order information, purchase history, and related transaction information;
Inquiries, feedback, or other information you voluntarily submit to us;
Technical information such as browser type, device information, IP address, and website access and usage.

We collect relevant information only to the extent reasonably necessary to provide website services, process orders, and improve user experience.

2. Use of Information

We may use the information we collect for the following purposes:

Processing and fulfilling your orders;
Arranging product delivery and providing order-related notifications;
Responding to your inquiries, requests, or customer service questions;
Maintaining the normal operation of the website and improving its functionality;
Understanding website usage and improving products and services;
Preventing fraud, abuse, and other unauthorized activities;
Complying with applicable laws, regulations, and legal requirements.

3. Payment Information

When you make a purchase on the website, payment may be processed through a third-party payment service provider. We generally do not directly retain complete payment credentials such as bank card numbers and credit card security codes.

Payment service providers may process your payment and transaction information in accordance with their own privacy policies. We recommend that you review the privacy policies of the relevant service providers before using related payment services.

4. Information Sharing

Where necessary to provide website and order services, we may share limited information with the following types of service providers:

Payment processing service providers;
Delivery and logistics service providers;
Website hosting, technical maintenance, and security service providers;
Service partners who provide necessary business support to us.

We will not sell your personal information. Unless required by law, authorized by you, or necessary to complete orders and provide related services, we will not use your personal information for purposes inconsistent with this Privacy Policy.

5. Cookies

Our website may use cookies and similar technologies to help the website function properly, remember some user settings, understand website visits, and improve the browsing experience.

You can manage or restrict cookies through your browser settings. However, disabling some cookies may cause certain website functions to fail.

6. Information Security

We take reasonable technical and management measures to protect personal information and reduce the risk of unauthorized access, use, modification, or disclosure.

However, no internet transmission or electronic storage method can guarantee absolute security. Therefore, we cannot guarantee that personal information will be completely free from security risks in all circumstances.

7. Information Retention

We will retain relevant personal information for a reasonable and necessary period, as needed for order processing, customer service, legal and business management. After the retention period expires, we will delete, anonymize, or otherwise appropriately process the relevant information in accordance with applicable laws and actual circumstances.

8. Third-Party Websites

Our website may contain links to third-party websites or services. Third-party websites are responsible for their own privacy policies and information processing methods.

When you visit a third-party website, please review its privacy policy. This privacy policy does not apply to third-party websites or services beyond our control.

9. Privacy of Minors

This website is primarily intended for consumers who are legally capable of making purchases. We will not knowingly collect personal information from children who are below the legal age of consent.

If you believe that a minor has submitted personal information to us without proper authorization, please contact us using the contact information provided on the website.

10. Your Privacy Rights

Depending on your region and applicable laws, you may have the right to access, correct, delete, or restrict the processing of your personal information.

If you wish to understand, modify, or request the deletion of your personal information held by us, you can contact us using the contact information provided on the website. We may need to conduct reasonable identity verification to protect your account and personal information security.

11. Privacy Policy Updates

We may update this privacy policy based on business changes, website function adjustments, or applicable legal requirements. The updated policy will be published on this page, and the effective date will be updated where appropriate.