Terms & Conditions

Welcome to the LUNAR STEP LLC website. These Terms of Service apply to your access to and use of this website and your purchase of women’s high heels and related products. By accessing this website or submitting an order, you acknowledge that you have read, understood, and agreed to abide by these terms.

1. Website Use

You may use this website in compliance with applicable laws and these Terms. You may not use this website for illegal activities, to interfere with the normal operation of the website, or to obtain website content and system information without authorization.

2. Product Information

We strive to ensure the accuracy of product names, images, specifications, prices, and other information on the website. However, due to factors such as display devices, changes in inventory, or information updates, the actual product may differ reasonably from what is displayed on the webpage.

The specific product information is subject to the content displayed on the website at the time you place your order.

3. Purchase and Order

When you submit an order on the website, it indicates that you wish to purchase the selected products. After order submission, we will process it based on inventory, payment status, and order information.

Each order is considered an independent purchase. After completing one purchase, you need to submit a new order to purchase other products.

We reserve the right to cancel or refuse orders in cases of insufficient stock, obvious errors in product information, payment irregularities, or other reasonable circumstances. If an order is cancelled and payment has been completed, we will process it according to the applicable refund process.

4. Price and Payment

The product prices displayed on the website are subject to the final price shown on the checkout page. You need to complete the payment using the methods provided on the checkout page.

Third-party payment service providers may be responsible for processing your payment information. You agree to provide true, accurate, and complete order and payment information.

5. Order Confirmation

After submitting your order, you may receive an order confirmation notification. Order confirmation does not necessarily mean that the order has been finalized or shipped.

If there are any issues with your order, we may contact you using the contact information you provided.

6. Delivery

We will process orders according to the delivery policy published on the website. Actual delivery time may be affected by inventory, carrier, weather, holidays, or other uncontrollable factors.

After completing your order, please ensure that you provide accurate shipping information. If delivery problems are caused by incorrect addresses or incomplete information provided by the customer, the customer may be responsible for any related costs.

7. Returns and Refunds

Returns and refunds are processed according to the “Returns and Refunds Policy” published on the website.

To apply for a return or refund, please contact us first using the contact information provided on the website and follow the procedures provided by customer service.

8. Intellectual Property

The text, images, page designs, trademarks, graphics, and other content on this website, except for content expressly attributed to a third party, are protected by applicable intellectual property laws.

You may not copy, modify, distribute, sell, or otherwise commercially use the website content without authorization.

9. Third-Party Services

The website may use payment, delivery, website technology, or other services provided by third parties. Third-party services may be subject to their own terms and privacy policies.

We will assume corresponding responsibility for services independently controlled by third-party service providers to the extent permitted by applicable law.

10. Disclaimer

We will make reasonable efforts to maintain the normal operation of the website and provide accurate product information, but we cannot guarantee that the website will not experience technical glitches, interruptions, or temporary inaccessibility at all times.

To the maximum extent permitted by law, we shall not be liable for service interruptions or delays caused by circumstances beyond our reasonable control, beyond the scope required by applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, LUNAR STEP LLC shall not be liable for any indirect, incidental, or special damages arising from the use of this website or the purchase of products beyond the scope required by law.

Nothing in these Terms is intended to exclude liability that cannot be excluded or limited under applicable law.

12. Applicable Law

These Terms of Service are governed by the laws of the United States. Any dispute arising from this website or an order shall first be attempted to be resolved amicably through communication; if such resolution fails, it shall be handled in accordance with the dispute resolution procedures prescribed by applicable law.