Returns service

LUNAR STEP LLC values ​​every customer’s shopping experience. To help you understand the return and refund process, the following policy applies to women’s high heels and related products purchased through this website.

1. Return Period

If you are not satisfied with the product you received, you can contact us to request a return within 30 days of receiving it.

Return requests must be submitted within the specified period. Whether or not requests submitted after the return period will be accepted will depend on the specific circumstances and applicable laws.

2. Return Conditions

To ensure smooth processing of returns, returned products should generally meet the following conditions:

The product should be in unused condition;
The product should be in a condition suitable for resale;
The product and packaging should be kept as intact as possible;
There should be no obvious problems caused by customer use, damage, or improper handling.

If the product has quality problems, is damaged during transportation, or the received product is significantly different from the order, please contact us as soon as you discover the problem.

3. How to Apply for a Return

If you need to return an item, please contact us first using the contact information provided on the website and provide:

Order Number;
Product Name;
Reason for Return;
If the product is damaged or has quality issues, please provide relevant photos.

Returning the product without prior confirmation may delay the return processing.

4. Return Shipping Costs

If the return is due to non-customer reasons such as product quality issues, shipping damage, or wrong product sent, we will bear reasonable return shipping costs based on the specific circumstances.

If the return is due to personal reasons, such as dislike of the product, incorrect size, or a change of purchase intention, return shipping costs are generally borne by the customer, unless otherwise stipulated by applicable law.

5. Refund Processing

After receiving and inspecting the returned product, we will process the refund based on the return results.

For orders that meet the refund conditions, the refund will usually be returned to the original payment method. The specific arrival time may be affected by the processing time of payment institutions, banks, or other financial service providers.

After the product is returned, we will make reasonable efforts to complete the review and refund process promptly.

6. Partial Refund

If only some products in your order qualify for a return, a partial refund may be issued according to applicable policies.

The actual refund amount will be determined based on the review results and applicable return policies.

7. Damaged or Incorrect Products

If you receive a product that is obviously damaged, has quality issues, or does not match your order, please contact us as soon as possible.

Please do not continue to use the problematic product and provide your order information and necessary photos. We will provide a return, exchange, or refund solution based on the specific circumstances.

8. Unauthorized Returns

To avoid unidentified returns or processing delays, please contact us to confirm the return process before sending the product back.

Return Address: 11130 GENERAL OTT RD, HAMMOND, LA 70403-0000

Products returned without prior confirmation may require additional time for verification.

9. Refund Not Received

If we have confirmed the refund but you have not yet received the funds, please check your original payment account and related payment records.

Due to varying processing times among different banks and payment service providers, there may be a delay in refund arrival. If you have not received your refund within a reasonable timeframe, please contact us and we will assist in verifying its status.

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Cancellation depends on the current processing status.

If your order has not yet entered the processing or shipping stage, we will do our best to assist with cancellation; if your order has already been processed or shipped, it may need to be processed according to the normal return procedure.