Shipping Information

LUNAR STEP LLC provides shipping services for women’s high heels and related footwear products within the United States. Currently, shipping is limited to the United States; international shipping is not available.

1. Shipping Area

We currently only ship orders to valid shipping addresses within the United States.

International shipping to countries or regions outside the United States is not currently offered.

2. Order Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days after payment confirmation.

Weekends and U.S. public holidays may not be included in normal order processing time.

Order processing time may be extended due to inventory verification, order information confirmation, or other special circumstances.

3. U.S. Domestic Shipping Time

After order shipment, standard domestic shipping within the United States is expected to take 2–5 business days, depending on the delivery address, carrier arrangements, and the actual condition of the package.

Actual delivery time is not fixed and may be delayed due to remote areas, weather, holidays, peak shipping seasons, or other uncontrollable factors.

According to official information from the United States Postal Service (USPS), its various domestic delivery services have different estimated delivery times. For example, Priority Mail typically takes 2–3 business days, while USPS Ground Advantage typically takes 2–5 business days. The exact time will vary depending on factors such as the sender and recipient locations.

4. Delivery Carrier

We may select a suitable domestic carrier based on the order address, package status, and actual delivery arrangements.

Delivery services may include USPS, UPS, FedEx, or other suitable domestic delivery services.

5. Tracking

If your order includes tracking information, we will provide tracking information via order notifications after the package is shipped.

You can use the tracking number to check the package’s status. Tracking information may take some time to update in the carrier’s system.

6. Delivery Address

Please ensure that the name, street address, city, state, and ZIP code you provide are accurate when placing your order.

Additional charges may apply if delivery fails, is returned, or needs to be re-delivered due to an incorrect, incomplete, or unidentifiable delivery address provided by the customer.

7. Delivery Delays

We will make reasonable efforts to process and deliver orders within the estimated timeframe, but delivery times may be affected by weather, traffic, peak logistics periods, carrier operations, and other uncontrollable factors.

If your package experiences a significant delay, please check the tracking information first. If you still need assistance, please contact us, and we will help verify your order status.

8. Package Shows as Delivered

If the tracking information shows your package has been delivered, but you cannot find it, we recommend checking your door, mailbox, package storage area, and other secure delivery locations, and confirming with your neighbors or property management.

If you still cannot find it, please contact us promptly and provide your order and tracking information for further verification.

9. Damaged or Incorrect Orders

If the product you received is visibly damaged during transit, or if the product you received does not match your order, please contact us as soon as possible.

We recommend retaining the product, packaging, and relevant shipping labels, along with order information and clear photos, so that we can understand the specific situation and provide a follow-up solution.